Managing Customer Service
If You search then Managing Customer Service is best choice, Buy it now for Price is 65.00
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization
But do you truly feel empowered and capable of delivering top-notch customer service? In this six-week online course, you'll discover a number of dynamite methods to bring out your best and also do the same for the people you work with
You'll learn how to measure customer service-from your company's point of view and from the customers-and discover how to anticipate the needs of your customers
As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your business
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies
Plus, you'll learn how to communicate, resolve complaints, and build long-lasting customer service programs, all in six easy weeks.
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Introduction to Microsoft Project 2010
Discover how to effectively plan, implement, and control projects using Microsoft Project 2010
In these lessons, you'll learn how to use Microsoft Project to think through and organize your project's details, plan a schedule, sequence tasks, produce a baseline, assign resources and costs, track your progress, identify and analyze variances, and revise your project plan
Once you've constructed a basic schedule, you'll see how to enlarge it and share it with clients and co-workers
In addition, you'll learn Microsoft Project's techniques for fine-tuning different aspects of your project, including splitting tasks for work interruptions and defining material consumption rates
The knowledge you gain from this course will help you avoid going down dead-end alleys and prevent you from overloading your schedule
If you encounter trouble on your project, you'll be able to apply a number of powerful problem resolution techniques to help get your project back on track
No matter how complex your projects are, Microsoft Project will help you cut them down to size
By the end of the course, you'll be able to produce project plans that wow your audience and empower you to achieve your business goals
ed2go is a global Registered Education Provider for the Project Management Institute (PMI)
Registered Education Providers (R.E.P.s) offer programs and courses that are preapproved for professional development units through PMI and have been reviewed by a Project Management Professional (PMP) to ensure that they meet the expectations of PMI for professional development in project management
This program/course is a good choice for those looking for project management experience and those aspiring to obtain a credential from PMI
It's also an excellent choice for existing PMI credential holders looking for an approved activity for continuing certification PDUs
At the end of this course, you'll receive a certificate indicating your completion of this course, which is equivalent
Price : 65.00
Become a Physical Therapy Aide
Prepare for a rewarding career as a valued member of the physical therapy team while learning all about the human body, specific disorders, and the way physical therapists treat these disorders
We'll begin by exploring the history of physical therapy and the relationships between physical therapists, physical therapist assistants, and physical therapy aides
You'll get training on how to communicate effectively with other health care professionals and patients
You'll also come to understand the medical documentation that physical therapists use and principles of ethics and law that affect the PT aide
Physical therapists often use words and terms that may be unfamiliar to you, so we'll devote some time to learning much of the language of PT
We'll then spend two lessons studying the body's 11 organ systems
You'll learn the names of the organs in each system, their main functions, and some common disorders
Health care professionals must take extra care to avoid the spread of infection, so we'll go over that important subject
Along with infection control, you'll learn proper body mechanics and how to safely move patients
We'll also cover the normal gait cycle, and you'll learn how to help patients walk with assistive devices like walkers, crutches, and canes
Physical therapists use physical agents like heat, cold, ultrasound, and electricity to treat many of their patients, so we'll explore these agents
You'll learn when PTs use them and important precautions
We'll move on to a discussion of exercise, and we'll spend a lesson studying the principles of strengthening, aerobic, and range-of-motion exercises
We'll close with a study of balance and coordination disorders
You'll learn about the vestibular system-an important mechanism that helps you keep your balance
We'll also talk about treating children with developmental coordination disorder and developmental delays
By the time you finish this six-week course, you'll have gained valuable knowledge
Price : 65.00
Merrill Ream Speed Reading
Are you struggling to keep up with a flood of email, articles, reports, and books? Save yourself hours of time and increase your productivity by learning to read faster and with better comprehension
Taught by acclaimed speed reading expert Dr
Merrill Ream, this course is a complete speed reading experience
Topics are presented in a logical progression with plenty of time to help you master the skills and techniques you'll need for lasting proficiency as a speed reader.
Price : 69.00
Secrets of the Caterer
Catering is a business that has become very popular, especially for those who love to cook and plan parties
From weddings, to showers, to business parties, catering is a home-based business that gives the caterer an exciting and creative career
In this introductory course, you will learn how to put your cooking and party planning skills to work
Learn the fundamentals of the catering business, how to cook for large crowds, organize your kitchen, manage your time, and work with clients
The course focuses on cooking skills every caterer needs, with an introduction to the business side of catering
You'll also receive many unique and tested recipes that you can use to jump-start your business
Build your catering skills and begin a new and exciting career today.
Price : 65.00
