Managing Customer Service
If You search then Managing Customer Service is best choice, Buy it now for Price is 65.00
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization
But do you truly feel empowered and capable of delivering top-notch customer service? In this six-week online course, you'll discover a number of dynamite methods to bring out your best and also do the same for the people you work with
You'll learn how to measure customer service-from your company's point of view and from the customers-and discover how to anticipate the needs of your customers
As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your business
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies
Plus, you'll learn how to communicate, resolve complaints, and build long-lasting customer service programs, all in six easy weeks.
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Explore a Career as a Paralegal
Does working in a law office sound exciting? Would you like to do legal research, help with trial preparation, and be the \
Price : 70.00
Discover Sign Language
It's truly amazing that we can communicate just by using our hands! Add different facial expressions, and you have a conversation-the language of Deaf people
In this course, you'll discover how to use this graceful, expressive language to communicate with Deaf people
You'll begin with an introduction to the language itself, and learn to create the signs for numbers
You'll also master the sign alphabet so you can fingerspell proper names
Then you'll learn to sign phrases and expand to complete sentences, and see how to put it all together so you can introduce yourself and start a conversation
Along the way you'll learn signs for colors, numbers, where you live, family, and the activities you like to do and even the ones you don't
Throughout, you'll learn by watching videos that demonstrate how to make the signs and how to incorporate facial expressions to communicate in this beautiful language
This course is taught using the best practices of the industry with a minimum of audio support
Throughout, you'll be immersed in silence, so you'll gain an understanding of the perspective of Deaf people and sign language
You'll also gain an introduction to the world of Deaf culture and explore topics such as lipreading, baby signs, and the career of interpreting
By the end of the course, when you meet a Deaf person, you'll be ready to sign!
Price : 65.00
Teaching Preschool: A Year of Inspiring Lessons
If you've been teaching preschoolers or are in the process of becoming a preschool teacher, you know what short attention spans preschoolers have
You've probably wondered how to structure your days to make the most of the way they learn
Up to now, crafting original and inspiring lesson plans may have been a daunting task, but not for much longer! In this course, you'll get equipped with a solid lesson plan template and lots of interchangeable activities to choose from-plenty of inspiration to take you and your students from September to May
You'll learn over 100 circle-discussion, art, literacy, fine and large motor skill, science, and music activities that you can take into your classroom right away
Then you can adopt the ideas just as they are or tweak them slightly to fit a variety of themes
Either way, you'll have ample material for crafting memorable, balanced, and engaging lesson plans
Whether you're already teaching or you're just investigating a career as an early childhood educator, you're sure to find the right mix of inspiration, motivation, and practical tips in this six-week course
Note: To receive 25 hours of instruction in the State of Oregon, please ensure your school is eligible to issue professional development units, and that the course is approved by your professional learning coordinator
Course Revised March 2013
Price : 65.00
Mystery Writing
What makes a mystery? If you consider the books you've read most recently, you may be surprised to discover that many-if not all-are mysteries
From Dan Brown to Dennis Lehane, mysteries are hot items on today's best-seller lists
This course will teach you the techniques you need to know if you want to become a best-selling mystery author
Mystery Writing begins by introducing the four story types and then explains how they relate to mysteries
It then reveals the three-act story structure, which is any story's key to success
Next, it shows you how to propel the action forward to a climax, followed by a catharsis in which your readers feel the release of tension that accompanies a great finish
The difference between story and plot is one of the most important distinctions in fiction writing-and one that many professional authors don't fully understand
But you will have mastered it by the end of this course
You'll also get a chance to experiment with viewpoints and see which one works best for your mystery
And you'll write a complete scene from your story and learn the internal structure that makes every scene feel right
Finally, you'll delve into the special techniques that apply to mysteries, including crime scene description, MacGuffins, and the use of red herrings to misdirect your readers and create suspense
Examples from real mystery novels will show these techniques in action
Then, following each lesson, you'll get to practice on your own story
And when you have questions or insights to share, you can join your instructor and classmates in a dynamic, interactive discussion area
This information-packed online course combines the best advice of many writing professionals, tempered with the instructor's own experiences as a mystery writer
Follow the guidelines taught in this course, and you'll be well on your way to writing a successful mystery of your very own!
Price : 69.00
